Number of employees
130
Applications
Legal advice by phone
Languages
DE, FR, IT, EN
Industry
- Legal protection insurance
Book multilingual legal advice online
Orion Legal Protection Insurance AG, headquartered in Basel, is one of the most innovative legal protection insurers in Switzerland. The company has taken the bold step of fully digitizing its appointment booking process, thereby setting a new standard in customer service. At the heart of the service: telephone legal consultations in all national languages and English, which are now organized entirely through Calenso. Online appointment booking is a major advantage, particularly in legal protection insurance.
The starting point: manual labor instead of efficiency
Before implementing Calenso, Orion relied on an in-house solution for scheduling legal consultations. The system ran on existing resources and was supplemented by a telephone waiting line. At that time, online appointment scheduling was not used in the legal protection insurance division.
The key challenges:
- Enormous manual effort involved in planning resources and recalls
- Complex coordination involving part-time employees and temporary staff with varying language skills
- Hold queues that frustrated customers
- Inflexible processes that made spontaneous adjustments nearly impossible
“It It took a lot of effort and manual work to ensure solid planning of resources and recalls.”
– Melina Strahm, Lawyer
The Solution for Legal Protection Insurance: Online Appointment Booking with Calenso
Today, Orion uses Calenso to handle all online booking for legal consultations by phone in German, French, Italian, and English. The platform has fundamentally transformed the way Orion operates. The concept of online appointment booking for legal protection insurance offers an efficient and flexible solution.
In use at Orion:
- 24/7 Online Appointment Scheduling for Multilingual Legal Consultations
- Flexible profile management for part-time employees and temporary staff
- Comprehensive statistics and analyses for strategic planning
- Fully independent management of new profiles without external assistance
“Furthermore, Calenso’s own statistics and analyses are a great tool for planning our services.”
– Melina Strahm, Lawyer & Attorney
Online Appointment Scheduling for Legal Protection Insurance: The Results
Flexibility that makes all the difference
The biggest benefit for Orion lies in its newfound flexibility. Many employees work part-time or as on-call staff in the legal department—an organizational structure that is difficult to manage with traditional systems. Online appointment scheduling is particularly advantageous in legal protection insurance.
“Calenso makes it possible to add employees with varying language skills relatively spontaneously without conflicting with existing appointments in the regular calendar. The flexibility this provides is invaluable. Creating new profiles is also easy to do and can be managed by us internally. This keeps the internal administrative process short and efficient.”
– Melina Strahm, Lawyer & Attorney
Satisfied customers
The digital transformation has had a direct impact on customer satisfaction. No more waiting on hold, no more frustrating attempts to get through—instead, a seamless, modern booking experience that’s available at any time of day. Customers have benefited from the introduction of online appointment booking for legal protection insurance.
“Customer feedback has been almost entirely positive regarding how quickly we can be reached and the fact that there are no more waiting lines, as was the case in the past.”
– Melina Strahm, Lawyer & Attorney
Scheduling Appointments in the Insurance Industry: A Partnership of Equals
What Orion particularly values goes beyond the technical solution. Melina Strahm highlights the personal support provided by the Calenso team: bugs and emergencies are resolved extremely quickly, and the team’s openness to feedback and requests makes the collaboration a true partnership on equal terms. Worth mentioning is the online appointment booking feature for legal protection insurance, which significantly streamlines this process.
The recommendation is equally clear: Orion would recommend Calenso without hesitation and is already planning to roll out the platform to other areas of the organization. For customers, online appointment booking offers real benefits in the area of legal protection insurance.