Planzer & Calenso - Increasing efficiency in the transport sector

Successful on the road for decades and always up to date!

Calenso minimizes complexity and paperwork

Previously, every private customer had to be notified by telephone or postcard. This was very time-consuming. The deposit authorizations (depositing the goods with customers) were sent by e-mail using a Word template. The Word document was filled out and signed by the customer and sent back, which also lengthened the process.

Flexible and customizable solutions - that's Calenso!

Planzer Transport AG strives to adapt to current market situations and make processes more efficient. The digitalization of its services for the benefit of its customers is currently a top priority. Calenso has impressed in particular with its ability to adapt flexibly to Planzer Transport AG's requirements. For example, the aforementioned landfill notification could be integrated. In addition, the location and system-independent availability of the web-based solution is perceived as very positive.

The challenges of implementation

Planzer Transport AG sees one challenge in the lack of a connection between the Calenso solution and the company's internal ERP system. At the same time, it represents an opportunity or even an impetus to restructure internal processes, taking into account all eventualities, and to examine them completely. Planzer Transport AG therefore advises other companies to carry out an as-is analysis of existing processes so that resources can be estimated in a targeted manner. They also recommend clearly documenting and structuring the work steps before the changeover.

Planzer's experience - these tips will help you get started with Calenso!

Calenso is used daily in several main branches to make appointments for the following day. In the first branch where Calenso was introduced, an average of 400 appointments were made via Calenso in one month. By using Calenso, administrative work was minimized and all process steps could be tracked transparently with the help of the digital process chain. This makes it easy to avoid errors and misunderstandings.

And how do Planzer's customers react?

Customers have responded positively to Calenso, which is clearly reflected in the number of users of the transport service provider: Around 80% of all customers use Calenso. In a customer survey, they rated the tool as user-friendly and useful.

We recommend Calenso because...

The recipients of the goods react positively to Calenso and appreciate this form of appointment scheduling.

All information about Calenso Corporate can be found here.