Number of employees
150
Head office
Laufen, Switzerland
Industry
- Health and health insurance fund
Calenso is delighted about the successful collaboration with EGK Gesundheitskasse. Find out how digital appointment scheduling is redefining personal consultation at the health insurance company.
Digital proximity to customers
EGK Gesundheitskasse has always stood for personal proximity, health expertise and individual support. With agencies throughout Switzerland, it offers advice on site, over the phone or online - in the spirit of a modern and customer-oriented health insurance company.
To make it even easier and more flexible to book appointments for consultations, EGK has been using Calenso's online appointment booking solution since 2024. Via egk.ch/terminbuchung, customers can now conveniently book appointments with the desired agency around the clock - without waiting on hold or long coordination processes.
"Today, our customers expect digital services - even when making appointments. With Calenso, we are creating a flexible, modern experience and relieving our employees at the same time."
- Head of Customer Service, EGK Gesundheitskasse
How the online appointment booking works
The booking process is seamlessly integrated into the EGK website. An interactive overview of the agencies at egk.ch/agencies takes customers directly to the online booking of their preferred agency. Availability is displayed in real time - the desired appointment can be booked with just a few clicks.
✔ Personal or telephone consultation appointments
✔ Online booking around the clock
✔ Automatic confirmation and reminder emails
✔ Select the responsible agency directly via the website
Efficiency gains for the EGK teams
The new solution also brings tangible benefits internally: Less manual coordination, no double bookings and a noticeable reduction in the workload of employees. Thanks to automated processes, there is more time for the essentials - personal advice for policyholders.
"The collaboration with EGK shows how digital processes can strengthen personal service. The result: greater efficiency and a modern customer experience."
- Marvin Felder, CEO Calenso AG
About Calenso:
Calenso is a Swiss software company that specializes in digital appointment management and offers efficient solutions for companies from various industries. With a clear focus on data protection and user-friendliness, leading companies from the insurance, legal, retail and consulting sectors rely on Calenso's appointment solution to increase operational efficiency and customer loyalty.