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Calenso's Data Processing Agreement (DPA)

As a Swiss provider of online appointment booking services, Calenso takes the protection of personal data seriously. The data processing agreement (DPA) forms the legal basis for the data protection-compliant processing of customer data, appointment bookings, and other personal information processed via the Calenso platform.

What is a data processing agreement?

A DPA is a binding agreement between the controller (you as a Calenso customer) and the processor (Calenso). It regulates how personal data is processed on behalf of the controller, what technical and organizational measures are taken to protect this data, and what rights and obligations both parties have.
The conclusion of a data processing agreement is required by law if a company has personal data processed by an external service provider—for example, when using online appointment booking software such as Calenso.

legal bases

Calenso DPA complies with the requirements of the following data protection laws:

  • European General Data Protection Regulation (GDPR) – Article 28 regulates contract processing and stipulates that a data processing agreement (DPA) must be concluded.
  • Swiss Data Protection Act (DSG) – The revised DSG imposes comparable requirements on commissioned data processing.

Automatic applicability of the DPA

By using the Calenso platform, the DPA automatically comes into effect. According to our General Terms and Conditions (GTC), separate signing is not required. This simplifies the onboarding process and ensures that all customers work in compliance with data protection regulations from the outset.

Contents of the Calenso DPA

Calenso's data processing agreement includes, among other things:
  • Purpose and duration of processing – Description of data processing in the context of appointment booking and administrative functions
  • Nature and purpose of processing – storage and management of appointment bookings, customer contact data, and calendar data
  • Categories of affected persons – end customers who book appointments, as well as the customer's employees
  • Categories of personal data – contact details, appointment information, communication data
  • Technical and organizational measures (TOM) – Comprehensive security measures to protect data
  • Use of subcontractors – Transparent listing of all subcontractors used
  • Rights and obligations of both parties – Clear regulations on the obligation to follow instructions, confidentiality, and support obligations
  • Deletion and return of data – Regulations on data handling after the end of the contract

Server location Switzerland

The Calenso platform is operated on servers in Switzerland. Switzerland has an adequate level of data protection recognized by the EU, which facilitates data transfer between the EU and Switzerland.

Download DPA

If you require a signed version of the DPA for your compliance documentation, internal audits, or at the request of your data protection officer, you can download it here:
Download GDPR DPA

Download nDSG DPA

Please return the signed AVV to datenschutz@calenso.com. You will then receive a version countersigned by Calenso for your records.

Further information on data protection at Calenso

Contact

If you have any questions about data protection, order data processing, or the DPA, you can contact our team at:
Email: info@calenso.com