Number of employees
130
Number of customers
60'000
Head office
Zurich, Switzerland
Industry
- Legal expenses insurance
How Calenso makes access to legal services more efficient:
Initial situation of Dextra legal expenses insurance
Dextra Rechtsschutz AG is one of the most modern legal protection insurers in Switzerland. The Zurich-based company has set itself the goal of making legal advice more accessible - transparently, efficiently and completely digitally.
With a strong focus on customer satisfaction and lean processes, Dextra was looking for a solution to automate the appointment scheduling process without compromising on personal service quality.
Requirements for making appointments
Dextra attached particular importance to digital appointment booking:
- An end-to-end digital customer experience - from the website to advice
- High data security and full GDPR compliance
- Reduced workload for employees thanks to automatic appointment scheduling
- Integration into the corporate design and seamless integration into existing systems
"Dextra is an excellent example of how insurance companies can not only reduce internal costs through targeted digitalization, but also offer their customers real added value. We are building Calenso precisely for such applications - for modern companies with a clear vision and high demands on data protection and user experience"
- Marvin Felder, CEO Calenso AG
Results
- Reduction in manual appointment coordination
Automation has significantly reduced the administrative workload in customer service.
- Improved customer experience
Customers appreciate being able to book their own consultation appointments - even outside office hours.
- Scalability for future services
The solution can be flexibly expanded to digitally map additional business areas or partner offers in the future.
Conclusion
Dextra shows how digitalized advice in legal protection can work: efficient, secure and customer-friendly. The collaboration with Calenso not only enables modern access to legal services, but also sets an example for modern customer interaction in the insurance environment.
About Calenso:
Calenso is a Swiss software company that specializes in digital appointment management and offers efficient solutions for companies from various industries. With a clear focus on data protection and user-friendliness, leading companies from the insurance, legal, retail and consulting sectors rely on Calenso's appointment solution to increase operational efficiency and customer loyalty.