The digitalization of public administration is an important topic in Switzerland. The E-Government Study 2022 shows that digital solutions are of great importance for the administration and are also in high demand from the population and companies. In this blog post, we take a look at the status quo of digital government services in Switzerland, the obstacles to the implementation of e-services and how Calenso can contribute as a possible solution to support the modernization of administration.
Status quo of digital government services in Switzerland
There is already a wide range of digital government services in Switzerland. Nevertheless, there is still potential for improvement in terms of accessibility and findability. It is important that services are accessible and easy to find for all users. Therefore, a central platform such as Calenso can improve the findability of digital government services and ensure accessible use for all. In addition, the use of the platform can also simplify access to the services.
Demand for digital government services from the perspective of the population and companies
The eGovernment study shows a high level of interest in digital government services among the population and companies in Switzerland. The age group between 25 and 54 in particular is open to e-services due to the growing importance of digital technologies. Despite this interest, however, there are challenges to implementation. These include a lack of technological expertise, data protection concerns and resistance to change.
Nevertheless, the digitalization of public administration is an important step towards improving services and the relationship between administration and citizens. In this context, Calenso can contribute as a possible solution to support the modernization of administration. The company offers a platform for optimizing internal processes and simplifying access to e-services.
Obstacles to the implementation of digital government services
The implementation of digital government services is a challenge that takes various factors into account. A lack of technological expertise among administrative staff and users is an important factor that needs to be taken into account. There are also concerns about data protection and data security, especially when storing and processing personal data. Another obstacle is resistance to change, which is often due to skepticism towards new technologies. Despite these challenges, the digitalization of administration can improve the quality and efficiency of services and facilitate access to government services. Calenso can contribute as a possible solution to support administrative modernization by providing a platform to optimize internal processes and simplify access to e-services for the population and businesses.
How does Calenso simplify access to e-services for the population and companies?
Calenso is a leading online appointment scheduling provider and offers an effective solution for implementing digital government services. The company's platform simplifies access to e-services for the public and businesses. By using Calenso, users can access digital government services quickly and easily, resulting in higher customer satisfaction. Calenso also contributes to administrative modernization by optimizing internal processes and enabling more efficient administration. The use of technology in public administration can thus be improved, which saves resources. Overall, Calenso is an important solution for digitizing the administration and improving services for the population.
How the canton of Baselland does it
Thanks to the collaboration with Calenso, it was possible to simplify the scheduling of appointments in various offices in the canton of Basel-Landschaft. The project focused on consultation appointments and involved the introduction of Calenso in three offices. Following the successful completion of the collaboration, a standardized service is now available that can be easily introduced in other offices.
The debt enforcement and bankruptcy office sets binding seizure dates. However, those affected are often unable to keep an appointment and fail to attend, resulting in a high administrative burden. Thanks to the implementation of Calenso, the persons concerned can now simply reschedule the appointment themselves online, which massively reduces the administrative workload.
The issuing of foreigner's identity cards in credit card format was also supported by Calenso, as the persons concerned can make an appointment online for electronic photo and signature capture. The functionality of Calenso has impressed the Canton of Basel-Landschaft and is described as the first solution to meet the actual needs of customers. A standardized and efficient service is now available for all departments of the canton and can easily be introduced in other departments.
Customizing your booking page is so easy
Use of Calenso by younger age groups
The age group between 25 and 54, also known as "digital natives", is particularly interested in digital government services. As a software provider, Calenso can offer possible services to meet this demand. This includes online appointment scheduling for various administrative services, ranging from applying for ID documents to registering vehicles. By using Calenso, users can save time and complete services from the comfort of their own home.
Findability of digital government services
Finding digital government services can be difficult as they are often scattered across different websites. This is where Calenso creates a solution by providing a central platform for the provision of services. Users can find all relevant services on this platform and book them online, making them easier to find and access. Calenso thus contributes to the digitalization of public administration and facilitates access to e-services.
Data protection and data security
Data protection and data security are key aspects when using digital government services, as personal data is processed here. Especially in times of cybercrime and hacker attacks, public authorities and their service providers must therefore take appropriate measures to protect data. As a software solution, Calenso makes an important contribution by ensuring both the security and transparency of data processing. Secure and transparent data processing by Calenso strengthens users' trust in data protection and data security and is therefore an important step in the digitalization of the administration.
About the safety functions of Calenso
Conclusion
The E-Government Study 2022 underlines the importance of digital government services for public administration and the population in Switzerland. However, there are some challenges to overcome when implementing e-services, for which Calenso can offer support as a possible solution. The platform enables the optimization of internal processes and the simplification of access to e-services for the population and companies.
Calenso: Simplifying access to e-services and improving findability
By creating a central platform, Calenso improves the findability of digital government services and thus contributes to easier access for the population and companies. The company also attaches great importance to data protection and data security in order to strengthen user trust. Overall, the digitalization of public administration is an important step towards improving services and strengthening the relationship between administration and citizens, and Calenso can play an important role in this.
