Consulting
Terminbuchung im Gesundheitswesen: Wie die KVBW fast 1’000 Termine digitalisierte
Aus Telefonchaos und E-Mail-Ping-Pong wurde eine 24/7-Online-Terminbuchung: Wie die Kassenärztliche Vereinigung Baden-Württemberg (KVBW) mit Calenso fast 1'000 Termine digitalisierte – eine Case S...
Online-Terminbuchung in sozialen Institutionen: Rückblick aufs erste Calenso Webinar Inside
Beratungsstellen sind voll, Mitarbeitende am Limit, Klient:innen gehen verloren. Im ersten Calenso Webinar Inside zeigt Patrick Lautenschlager (Pro Infirmis Basel), wie Online-Terminbuchung in soziale...
Online appointment scheduling at Orion Legal Protection – available in 4 languages
What happens when a legal protection insurance company fully digitizes its online appointment booking system? Orion Legal Protection in Basel has the answer: legal consultations in four languages, bookable around the clock...
How Agentic AI Is Transforming Insurance Customer Service — Including a White Paper
An AI agent efficiently processes claims—until the case becomes complex. What happens next determines whether the customer stays or leaves. This article shows how Swiss insurance companies...
Omnichannel Appointment Scheduling for Banks: How to Provide Seamless Customer Service
Imagine this: A customer is looking for a consultation appointment on your website and books via…
Reducing no-shows: 7 proven strategies for dealing with missed appointments
An empty chair, a silent screen—and a missed opportunity. Missed appointments cost banks, insurance companies, and healthcare providers in the DACH region millions every year. The good news is...
Silent departure: When customers disappear without saying anything
Most companies worry about a noisy departure: negative Google reviews, critical social media comments, or resignations...
Pro Infirmis shows: Digital appointment booking is becoming standard in social counseling
Phone ping-pong, email loops, and scheduling appointments that drag on for weeks: what is still part of everyday life in many social organizations costs employees and clients alike...
Digital appointment booking for social counseling: experiences from the Caritas Association in Speyer
Access to social counseling must be quick, low-threshold, and uncomplicated. However, especially for large providers with many counseling services, scheduling appointments is a daily challenge.
IFZ Study 2025 shows: Insurance companies that are digitally ahead rely on Calenso
The IFZ Study 2025 shows: Digital appointment scheduling is a decisive factor for success. Calenso customers such as Helsana, Helvetia and Dextra secure 1st place - and the other Calenso insurers also...