Insurances
Online appointment scheduling at Orion Legal Protection – available in 4 languages
What happens when a legal protection insurance company fully digitizes its online appointment booking system? Orion Legal Protection in Basel has the answer: legal consultations in four languages, bookable around the clock...
How Agentic AI Is Transforming Insurance Customer Service — Including a White Paper
An AI agent efficiently processes claims—until the case becomes complex. What happens next determines whether the customer stays or leaves. This article shows how Swiss insurance companies...
IFZ Study 2025 shows: Insurance companies that are digitally ahead rely on Calenso
The IFZ Study 2025 shows: Digital appointment scheduling is a decisive factor for success. Calenso customers such as Helsana, Helvetia and Dextra secure 1st place - and the other Calenso insurers also...
Increasing efficiency in insurance: Strategies for an industry in transition
The Swiss insurance industry is under massive pressure to change. While customer expectations are rising, technological innovations are setting new standards...
The 6 most important trends that insurers need to know in 2025.
Digital transformation in the insurance industry: Cloud, AI & omnichannel - the 6 most important trends that insurers need to be aware of in 2025....
How is digitalization changing the insurance industry?
The digitalization of the insurance industry is changing the insurance industry. Modern technologies such as AI, big data and automation are optimizing processes, reducing costs and improving customer satisfaction.
The future of insurance sales
Trends & multi-access solutions
Find out how current trends such as digitalization and multi-access solutions are shaping insurance sales and what customers are demanding today. ...
Omnichannel vs. multichannel in the insurance industry
From theory to practice: Experience how omnichannel strategies are implemented in the insurance industry to effectively meet customer needs and increase customer satisfaction through integrated solutions.
Virtual consultations in the insurance industry Helvetia receives customers in the Metaverse
Virtual consultations in the insurance industry: Helvetia receives customers in the metaverse Ready for the future? What previously only seemed possible in science fiction films is now also possible in the ...
On the road to digital progress in the Swiss insurance industry - discover the top innovators
The article is about how insurance companies are pushing the boundaries of digital innovation and how a leading insurance company, with the help of Calenso in the IFZ study "The...