Use all functions without restriction 😍

On the clear dashboard, you will find important key figures presented in an appealing way. Among other things, your booked hours, your income, your number of bookings and customers are displayed. You can also quickly switch to other pages with short links. The appointment barometer shows you how many free bookings you still have available. Learn more about the dashboard here. Learn more about the dashboard here. You can find detailed instructions here.

One of the practical functions of online appointment bookings are the reminders for your customers and your employees. You decide whether they are notified by e-mail or SMS and at what time. Your customers receive both a confirmation of the appointment and a reminder before the appointment. You can also choose whether you want to address your customers in the form of "you" or "you". You can find out more about customising the texts under the function Communication templates. Find out everything about the automatic appointment reminder here. And here you will find the instructions for setting up the notifications.

You can connect several external calendars per employee/resource. Using an intelligent algorithm, Calenso compares your external calendars with each other and only makes free appointments available to the customer. Double bookings and bookings in case of absence are a thing of the past. In addition, you can also conveniently enter your holidays and those of your employees in your existing calendar. Google, iCloud, Exchange and Office 365 are supported. Learn everything about synchronising external calendars here. Here you can find video instructions for connecting all supported external calendars.

Your customers are clearly displayed on their own customer page. You can view your customers in detail and get more information about answered booking questions, most popular services, past and future bookings and the revenue generated with them. The notes are used to record personal characteristics or remarks about the client. Find out more about the client database here. Here you will find a step-by-step guide on how to create notes for your clients.

Give your customers different types and display them clearly in different colours. Here you will find a step-by-step guide on how to create customer types.

The online calendar gives you an overview of the appointments of all employees. Switch the view between day, work week, week, month or agenda. You can make specific settings for your calendar such as the time interval and start and end time. If you make appointments, e.g. by phone, you can easily record them with the booking assistant in the online calendar. For these customers you can also activate the reminder function and create an automatic customer entry in the customer database. Read more about the Online Calendar here. You can find all the information about the online calendar in these instructions.

With Calenso, it is possible to pay for services directly at the time of booking. You can leave the decision open to your customers and also let them pay on the spot. For online payment you need a Stripe account, which can be easily created. Stripe gets 2.9% of the amount per payment and Calenso charges you CHF 0.50 per online payment. In case of a cancellation of the appointment, the paid amount is automatically transferred back to your customer. You can also choose the currency and the VAT. You can find more information about online payment here. The video tutorial for setting up online payment can be found here.

Enable your customers to redeem discounts and vouchers during the booking process. You can easily create a code via your account and enter its conditions. Decide for yourself whether you want to give a percentage or fixed amount as a discount and whether the discount is limited in time. You can also define a number of redemptions as the end of the discount period. The discount will then automatically no longer be accepted and a corresponding message will be displayed to the customer. Here you will find detailed instructions on how to create discounts.

The so-called Smart Actions are intelligent, automatic functions that can be activated. There are various Smart Actions that can be activated individually. These include, for example, an automatic message to the customer after the appointment to obtain a rating / feedback, an increase in customer care through an automatically generated thank you message or improved customer retention and recovery through automatically generated coupons. For more information, click here. Calenso has created video instructions for each Smart Action. Watch the tutorials here.

The appointment overview clearly shows you all your future appointments. You can find all information about the appointment overview and its functions in this guide.

Calenso allows bookings with several participants. You decide how many participants can take part, whether and how many guests they can bring and whether these take place in a repeated rhythm. You can also allow a waiting list. This means that clients can put themselves on the list and if a place becomes free, the first client on the list will move up. Your clients will be shown during the booking process whether it is a regular place or a waiting list place. The position on the waiting list is also displayed. Find out everything about group appointments here. All instructions for group appointments can be found here.

If you offer multi-day seminars or recurring connected courses, you can use the multi-day group booking to book an appointment for all associated time slots. You can find the video tutorial for setting up multi-day group appointments here.

Your group dates and events are clearly displayed on a separate page. In this area, the individual participants and persons on the waiting list are displayed. You have the option to manually overbook a group appointment - if you want to. You can find instructions on the detailed view of group appointments and their functions here.

Categories can be assigned to dates and events and help you to better distinguish between them and separate them by colour. You can find the instructions for categories here.

You can set up your booking widget according to your needs. The don't care who function allows the customer to book an appointment and it doesn't matter to him which of your employees this appointment will take place with. This way, all free appointments for this service are displayed for your customer. You can select in the settings whether your appointments and group appointments should be bookable online or deactivate them. In addition, you determine which information should be requested from the customer by default, such as the customer address, the telephone number or the message field. Both the booking interval and the appointment lead time can be defined individually. You can design your booking widget in your own colours and display them immediately as a preview. If you want to use the latest improvements you can activate the beta mode. You can read more about it here. The booking widget has many different settings to meet all your needs. Instructions and explanations of all functions can be found here.

Calenso automatically creates a separate page with your booking widget only. Use it if you don't have your own website or if you only want to make the online appointment booking available to individuals. You can find out how to get to your microsite here.

By activating the shopping basket functionality, you enable your customers to book several services per booking. You can make the setting here (point 5).

Integrating the booking widget is very easy. In your account you will find detailed instructions on how to set it up on your own website, on your social media accounts or on Google. All instructions are also available as a video. Here you can find all integration instructions. You can find out more about integration here.

In your general profile settings you will find the account setup wizard. It guides you step-by-step through your general settings. In this way, you maintain your master data, your services, resources (employees, rooms, vehicles, etc.), availabilities and integrations. Of course, you can also find the individual settings under your profile and do not necessarily have to use the assistant. Here is a video on how to set up your account with the setup wizard.

You can set up your services as you wish. Give them a name, determine the category of the service, the duration, the price (hiding or free is also possible), the VAT and the description. In addition, you can easily maintain your services in several languages. You can find out more about this under the function Multilingualism. All instructions for your services can be found here.

You can define different resources. Resources include employees, vehicles, rooms, parking spaces, etc. You can define them per branch and assign them different skills. The skills determine for which services the corresponding resource can be booked. You can also set a new password for your employees in the overview. Your employees can make far fewer settings, you as the boss keep the overview and are the only one to make changes. You can find all instructions for your resources here.

Define different availabilities per day for your resources. At the same time, you can enter absences per resource, e.g. due to public holidays or holidays. You can import all common public holidays directly from Calenso. Enter the postcode and the holidays for this region will be imported automatically. The instructions for all attendances and absences can be found here.

If you have several locations of your company, you can easily create them. You then define which resource is available at which location. Your customers can select a branch in the booking widget and only the resources available at that location will be displayed. You can find all the instructions for the branches here.

Calenso is multilingual! Easily manage your services in four languages (German, French, Italian and English). Depending on which browser language your customer has set, the booking widget automatically switches to the corresponding language. Your customer can change the widget at the bottom of the screen as desired. By the way, your MyCalenso is also set up in these four languages. Set your personal favourite language. Learn more about multilingualism here. Multilingualism can be applied to your services, booking questions and much more. You can find the instructions here.

By means of booking questions, you can receive further information from your customers before the appointment. You can choose between drop-down selection fields, text fields, checkbox questions, input fields (max. 255 characters) and file uploads. You can make your booking questions dependent on a service, because the same questions do not make sense for every service. You can easily have your terms and conditions accepted by a booking question and store them as a link. You can find the video instructions for creating booking questions here.

Your clients can upload files when completing the appointment if you allow them to do so. The uploaded files can then be viewed and managed at the client's site or under the appointment link. Watch the video tutorial here.

Calenso uses standard templates to communicate with your clients. You can change these to your own words as you wish. The templates are sorted according to the purpose of the communication (e.g. reminder, cancellation, etc.) and are stored in both "you" and "you're" form. Depending on which form of communication you select, the corresponding messages are sent by e-mail or SMS. Here you can find the video instructions for changing the communication templates.

Your clients and you can cancel an appointment. You specify how much before the appointment a cancellation is possible. If your clients have already prepaid the service(s) online, they will automatically be refunded the amount in case of a cancellation. Of course, you can also cancel an appointment from your side. Here we show you how this looks from your and the client's point of view.

The monthly fee will only be charged after the end of the test phase. In other words, the first fee is due 14 days later. Until then, you don't have to provide any credit card information - unless you use online payments. Both your earnings and your payments go through the reliable and secure third-party provider Stripe. All you need is a Stripe account, which is quick and easy to set up. Don't worry, if you don't have a credit card on file and you reach 14 days, you won't be billed. Your booking widget will simply be deactivated until the payment arrives. All information about Stripe and secure payment can be found here.

In your profile you will see all notifications from Calenso. This includes problems, announcements, warnings and information.

All overviews contain a practical filter option so that you can find clients, appointments, group appointments etc. even more easily.

You can easily drag and drop your services and events to display them differently. Try it out - nothing is easier than that.

Analytics can be integrated in the Calenso booking widget. This only makes sense if the Calenso microsite is used so that the bookings can be tracked correctly. With the Google Tag Manager, additional information can also be obtained, such as the number of appointment and event bookings, top employees, top service and which category is the most popular. You can find everything about Google Tag Manager and the link here.

With a direct link you can select the service in advance. Using the "whoever" function (see booking widget function), all possible appointments for this service are displayed. This takes your client directly to the calendar overview to select a free appointment.

In your profile you can book one-off and recurring modules. Among the one-off modules you will find the complete set-up by a Calenso employee, a product training on site as well as online, the Premium Support (telephone support) and specially requested additional developments. The recurring modules are paid monthly and can always be cancelled and deactivated at the end of the month. This includes your own branding (your logo) and whitelabelling, where all Calenso references are removed and the branding is included. See the overview here.