The consultation is often the beginning of a long customer relationship. In a travel agency, it's not just what you offer that counts - but how you can be reached.
In the premium segment in particular, customers don't just want to book a trip - they want to feel understood, build trust and know that they are in good hands.
But many travel providers lose prospective customers before the first conversation - simply because access to advice is too complicated.
1. sales does not start in the conversation - but before it
From the customer's point of view, the classic request by e-mail or telephone is cumbersome:
"When would you be free?"
"Please call me back"
"I'll pass this on to my colleague"
It all looks unprofessional - especially when customers can book on platforms such as Booking.com or GetYourGuide within seconds.
Making an appointment online solves precisely this problem:
Bookable directly on the website
Available around the clock
Automatically assigned correctly (e.g. by travel theme, language or consultant)
This increases the number of qualified initial interviews - and noticeably reduces the no-show rate.
Why offer online appointment booking from Calenso?
Because advice starts where the customer wants to make contact.
Calenso makes exactly that possible - with a solution that was specially developed for travel providers:
- Bookable around the clock - even in the evening or at weekends
- Individually configurable - e.g. by destination, language or consultant profile
- Seamless integration into website, Outlook & existing systems
- Secure & data protection compliant - hosted in Switzerland
- Demonstrably more appointments & fewer no-shows
Make booking appointments easier than ever for your customers!
2. existing customers: Support does not end with the booking
Many travel providers invest a lot in acquisition - and forget about service after the trip.
This is precisely the difference between a one-off sale and a long-term customer relationship:
Follow-up appointments after return ("How was the trip?")
Discuss next vacation early on
Upsell opportunities (e.g. individual advice on new goals)
A simple, digitally bookable slot ensures that these calls actually take place.
3. on the road: when it counts, accessibility counts
Customers expect reliable availability, especially when it comes to premium travel - even during the trip.
An example:
A couple is on a long-distance trip, there are uncertainties about the weather or rebooking. A conversation with their advisor would give them confidence - but there is no way to book an appointment spontaneously.
Digital appointment scheduling creates this availability - clearly structured and hectic-free.
And best of all, the team on site always has an overview thanks to calendar integration.
4. better customer experiences = better ratings
In a large study by Blick & Statista analyzed over 60,000 reviews on customer service in Switzerland.
Result: Kontiki Reisen takes 1st place in the travel industry - with top scores for accessibility, friendliness and recommendation.
Kontiki uses Calenso to make appointments - and shows how digital access can massively increase service quality.
Conclusion:
If you want to hold your own in travel sales today, you need more than expertise and wanderlust.
Accessibility is a strategic factor - and digital appointment scheduling is the easiest way to really implement customer proximity and service quality in everyday life.
Because consulting doesn't just start with a conversation.
It starts when the customer says: "I want to talk to you - now."
