Are you looking for a suitable appointment booking application so that your customers can book appointments online? Then you've come to the right place with this article. We'll show you which requirements an application should meet.
What is online scheduling?
Basically, it is an application for companies that enables the company's customers to make, rebook or cancel appointment reservations online. The reservation is usually made via the company's own website, an individual booking page, Facebook, Instagram or other social media. The customer books a service at a selected time with the desired employee. In the background, the company maintains data such as employees, attendance and absence times, opening hours and services. The software compares various connected calendars and thus avoids double or overbooking and displays free appointments.
For this software - like Calenso is - there are certain basic requirements that it should fulfill in order to be suitable for most companies. We have listed some criteria that you should look out for when choosing an online appointment booking application.
Basics
Flexibility Every company has different needs and a different daily routine. It should therefore be possible to customize many settings for your company. This includes, for example, differentiating whether an appointment can be booked between two people or whether several participants can take part in a workshop at the same time, for example. The customer should also be able to select the location/branch. Calenso supports both individual bookings and group bookings. In addition, you can make many individual settings so that Calenso is customized to your company.
Calendar synchronization An essential requirement. After all, you want to keep your own calendar(s) and the entered dates should be synchronized and transferred automatically by the system. You can also easily enter vacation days in your existing calendar. With Calenso, you can connect several external calendars for each employee. Read more here!
Diverse integration options There are still many companies that do not operate their own website. There's nothing wrong with that, sometimes it just doesn't suit the company. It is therefore important that you choose a software that offers many integration options, such as a separate address with just the booking page, integration into your own website using simple code or linking to social media (Facebook, Instagram, etc.). First think about how you can reach the most customers and where you want to offer online bookings. The more a provider makes possible, the better. Read all about the integration options with Calenso here.
Reminder messages A reminder function should be available so that your customers or employees do not miss any appointments. The reminder can be sent either by email or text message. This saves you the hassle of missed appointments. Of course, the reminder function is a basic requirement with Calenso.
Mobile-optimized Nowadays, more and more is done via smartphone. That's why it's often called "mobile-first". The booking page should be optimized so that it also works perfectly on a mobile device and is displayed well. Calenso is committed to this and displays it smoothly on mobile devices.
Higher requirements
Payment function An interface allows your customers to pay the amount for the booked service when booking an appointment. This eliminates any further effort. This is now also possible with the new Calenso! Find out everything about online payment here.
Our software is designed to meet very high standards across all industries. We offer you a free test phase so that you can fully convince yourself of Calenso. You can find out all about the current conditions of the test phase here.
Register here!
