A photo by Marvin Felder.
Marvin Felder
CEO & Co-Founder

Number of employees

1'800

In use of

Appointment configurator

Head office

Berne

Industry

  • Retail

Use Case

  • Survey
  • Making an appointment with the appropriate consultant
  • Customer satisfaction measurement

BMS customers complete a short online survey and immediately receive a suitable appointment with the relevant contact person.

The productive operation at over 30 locations with 350 bookable employees in the retail/building supplies sector is impressive! Calenso makes it very easy for them to make appointments using a questionnaire. To round it all off, a fully automated customer satisfaction measurement system is in use here.

Calenso offers us the unique opportunity to combine lead generation and digital appointment scheduling. With the online surveys, our consultants can prepare themselves perfectly for the consultations.
Anna Volknandt | E-Business Manager

The unique appointment configurator

BMS Suisse is an association of specialists in the building materials trade. With a wide range of products and comprehensive assortments for shell construction and interior fittings, they are represented at 120 locations and with exhibitions throughout Switzerland. In their stores, experienced experts and specialists from all areas advise small and large customers from the construction industry as well as private customers.

During the COVID-19 pandemic, consultations with interested parties will only take place on site by appointment (Click + Meet). Customers can also take part in a consultation in the digital showroom from the comfort of their own home. The relevant BMS specialist will be in the showroom and will explain the desired building materials to the customer via video chat.

Calenso was successfully implemented in October 2020. Since then, it has been easy to book an appointment with the relevant BMS expert in the web application. As this involves a large product range and consultation-intensive appointments, we have combined a configurator with the appointment booking function. Interested parties can upload documents and plans in no time at all, select various topics such as bathroom and slab advice and receive a suitable appointment with a contact person in their area.
Take a look for yourself!

 

Calenso is an easy-to-use tool for online appointment bookings across all industries that offers companies and their customers real added value.
Mark Dercksen | Head of E-Business

A few insights into the exciting collaboration

 

 

 

 

 

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