Number of employees
2'800
In use of
Consultations with advisors
Head office
Martigny
Industry
- Insurances
Use Case
- Internal and external appointment organization
Every day, employees make numerous appointments. Calenso enabled fully automated communication between various interfaces.
Groupe Mutuel is a company that operates throughout Switzerland. Its 2,800 employees make numerous appointments every day. With Calenso, fully automated communication between Active Directory, calendar and CRM went from dream to reality - an ideal overall solution for the global insurer, which works with Microsoft Azure AD Single-Sign-On.
Efficient triage of customer appointments
As a global insurer, Groupe Mutuel is a competent partner for individual policyholders and companies. The company employs around 2,264 people who are committed to customer satisfaction. Groupe Mutuel offers a comprehensive range of insurance products in the areas of health, occupational pensions, legal protection and personal liability.
The company has several call centers in Switzerland. They call potential customers and arrange appointments for future consultations with one of their insurance agents. The agent then visits and advises the warm lead in person. Thanks to
Calenso, the call center staff can organize the appointments of all agents in the company's internal Active Directory. Development work and an interface, i.e. direct communication with the CRM, are also guaranteed. Since September 2020, Groupe Mutuel has benefited from continuous optimization and personal support from qualified experts.
A few insights into the exciting collaboration
