Timocom's digital transformation: Success with Calenso | Case Study

TIMOCOM is a leading marketplace for digital products and services in European road freight transportation with a team of over 650 employees from 40 countries. Every day, up to 1 million international freight and loading space offers are posted on the TIMOCOM marketplace, which is an impressive achievement.

However, the company is not only looking for ways to digitalize its transport logistics, but also for ways to continuously optimise its internal processes. One important innovation was the switch to digital appointment scheduling, which was implemented with the help of Calenso. In this success story, we will take a closer look at how Calenso has strengthened TIMOCOM's digital excellence and the benefits this has brought to customers and business processes.

Efficient appointment scheduling and digitalization in transport logistics

TIMOCOM is not only advancing digitalization in transport logistics. Internally, the company is also constantly looking for ways to further optimize its own processes. In the past, interested parties were often contacted during the registration process at TIMOCOM without making a specific appointment. This meant that the interaction took place at a time that was convenient for the sales representative, but not necessarily always ideal for the prospect. As a result, TIMOCOM decided to redesign the registration process.

The focus was placed on the customer's appointment request. In addition, there was previously no optimal solution for making appointments at trade fairs and events. TIMOCOM therefore decided to switch to digital appointment scheduling. This required a solution that was not only technically advanced, but also placed the highest value on user-friendliness.
TIMOCOM was looking for an appointment scheduling tool that was not only quick to implement and customizable, but also GDPR-compliant and hosted on servers in Europe. A user-friendly interface and fast support were also top priorities. Calenso TIMOCOM was able to impress in all these categories.

A successful partnership

As a market leader with an already strong digital footprint, TIMOCOM chose Calenso to further refine its customer interactions. Calenso has seamlessly integrated with TIMOCOM's advanced digital services. In doing so, it has enriched them with its intuitive user interface and customer-oriented functionality.

• Ease of use: Calenso's user-friendly interface fits perfectly with TIMOCOM's commitment to technological excellence. It adds an extra dimension of customer-friendliness and flexibility to the company's already efficient business processes.
• Responsive support: Calenso proved to be extremely flexible and responsive in implementing requirements, almost as if the software was tailor-made.
• Language support: The ability to address customers in their preferred language significantly improved communication. This gave the customer interaction a personal touch.

Calenso impresses with its ease of use, fast support and variety of languages. These features convinced Björn and the team at TIMOCOM to choose Calenso as their preferred tool for making appointments.

The transformation of the customer experience

Thanks to Calenso, TIMOCOM's customers enjoy even greater flexibility and autonomy in scheduling. This underlines the company's long-standing tradition of putting customers first. The deadlines once set by the sales department are a thing of the past. This innovative freedom takes customer satisfaction to a new level. It strengthens customer empowerment and leads to a deeper and more valuable relationship between Timocom and its users.

Efficiency and adaptability in deadline management

As one of the market-leading providers with an already strong digital footprint, TIMOCOM chose Calenso to further refine its interactions with prospects and customers. Calenso has seamlessly integrated into the digital registration process. In doing so, it has enriched the processes for organizing trade fairs and events with its intuitive user interface and customer-oriented functionality:

• Ease of use: Calenso's user-friendly interface fits perfectly with TIMOCOM's commitment to technological excellence. It adds an extra dimension of customer-friendliness and flexibility to the company's already efficient business processes.
• Responsive support: Calenso proved to be extremely flexible and responsive in implementing requirements, almost as if the software was tailor-made.
• Language support: The ability to contact customers in their preferred language significantly improved communication and added a personal touch to customer interaction.

Discover all the functions of Calenso. 

Focus on the customer

Calenso focuses on the customer and their appointment preferences, which has led to increased efficiency in making appointments and improved customer relationships. The enthusiasm at TIMOCOM and its customers speaks for itself.

Fast support, flexible solution

TIMOCOM described Calenso's support as fast, flexible and open to new requirements. This enabled smooth integration and implementation. They never felt alone.

TIMOCOM's success story is a living example of how Calenso not only improves appointment scheduling, but also increases customer satisfaction and optimizes business processes. The partnership with Calenso reflects TIMOCOM's vision to maintain and expand a pioneering role in the logistics industry through continuous innovation and customer-oriented improvements.