Municipality of Regensdorf combines tradition and innovation with Calenso

The municipality of Regensdorf is not afraid of change. With the aim of combining tradition and innovation, the municipality was looking for a modern online appointment system to enable its citizens to make appointments flexibly and in line with the times .

The introduction of Calenso has enabled the municipality of Regensdorf to modernize its processes while remaining close to its citizens. This case study shows how Regensdorf overcame outdated appointment scheduling processes and strengthened its position as a progressive administration.

A look behind the scenes

Debora Isufi, the executive assistant to the municipal clerk of the municipality of Regensdorf, brings with her over 15 years of experience in public administration. Having worked in the towns of Dübendorf and Bülach, she has developed extensive knowledge and a deep commitment to public services. She has been applying this expertise in Regensdorf for two years and is actively supporting the municipality in achieving its goals. 

With a population of around 20,000, the municipality of Regensdorf is a modern and attractive place to live and work. The municipality strives to promote a culture of participation and innovation without losing sight of its traditional values. This balance between tradition and progress makes Regensdorf a pioneer in modern citizen services and a desirable place to live in the region.

Challenge: Combining tradition and innovation

The municipality of Regensdorf was faced with the task of combining traditional values and modern technologies. One of the main concerns was to offer citizens flexible communication channels without losing the possibility of face-to-face meetings. The municipal council commissioned Marco Renggli, Head of Innovation and Development, to find booking software that would allow appointments to be held not only on site but also via video call. This requirement ensured that Regensdorf was equipped to meet the needs of its citizens as well as the growing administrative requirements.

The step towards digitalization

When searching for the right online appointment scheduling software, it was important to the municipality that the new system was legally compliant and could be adapted to the municipality's branding.

Find out more about how Calenso can modernize your administrative processes. 

The platform should be intuitive and user-friendly to ensure broad acceptance among citizens. Data protection must also be ensured, as the handling of sensitive data is a top priority in public administration.

Why Calenso?

Marco Renggli carried out thorough research and chose Calenso because the platform met all the requirements of the municipality of Regensdorf. Calenso offered user-friendly handling and flexible software for making appointments. The ability to make appointments "omnichannel", i.e. to coordinate face-to-face meetings as well as video calls and telephone calls, was particularly impressive.

Most important product features of Calenso

Calenso offers a wide range of functions that have significantly improved efficiency and user-friendliness for the municipality of Regensdorf:

• User-friendly handling: The intuitive operation of the platform makes it easier to use for both citizens and administrative staff.
• Clear presentation: Dates and availabilities are displayed in a clear and structured manner, which simplifies planning.
• Versatile usage options: Calenso makes it possible to arrange personal consultations in the community, video calls and telephone calls.
• Impeccable support: Calenso's professional and friendly support is highly appreciated by the community.
• Security: Calenso guarantees the highest security standards to ensure data protection and data security.
• Multilingualism: The platform supports multiple languages to meet the diverse needs of the community.
• Customizability: Calenso can be adapted to the branding and the specific appearance of the municipality.

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Integration into the business processes

The platform was integrated via the municipality's e-participation platform "smart-regensdorf.ch". At present, Calenso is mainly used for the monthly consultation hours of the mayor. However, there are plans to extend this service to the entire administration in the future in order to offer residents even better access to administrative services and to automate the administrative workload of municipal employees.

Improvements compared to the previous 

The municipality of Regensdorf's previous booking platform only allowed appointments to be made on site, which limited flexibility. With the introduction of Calenso, video calls and telephone calls can now also be arranged, increasing flexibility and the scope of services. These versatile options enable the municipality to offer citizens a modern and accessible communication platform. Calenso's professional customer support is also particularly appreciated.

The added value and benefits for the municipality and its citizens

The introduction of Calenso has brought clear added value to the municipality of Regensdorf and improved service quality and accessibility. Citizens can now make appointments flexibly and conveniently, whether on site, by video call or by telephone. This is particularly beneficial for those who are unable to visit the municipal administration in person, such as the elderly or people with limited mobility.

A significant advantage of an appointment scheduling solution like Calenso is the ability to make appointments around the clock. Residents who were previously only able to make appointments by phone at certain times now enjoy the flexibility of 24/7 online appointment booking.

In addition, automating the appointment process not only reduces stress for citizens, but also the administrative workload for municipal employees. Making appointments digitally reduces waiting times and increases efficiency, which benefits both citizens and employees. The platform also helps to structure and simplify administrative processes, leading to an overall improvement in service quality.